Case Study

The largest taxi fleet in Chicago is working with Curb dispatch and Call Center to create efficiencies and cost savings throughout their entire operations.

Call Center
Chicago
Taxi With Us

Taxi With Us fleet group is comprised of three fleets: FLASH, 303 Taxi Association, and Norshore Cab. Together they form Taxi With Us, the largest taxi provider in the Chicago region.

FLASH pioneered two-way radio service which enabled drivers to communicate with their dispatchers, 303 Taxi Association has been one of the largest, privately-owned taxi affiliations in the greater Chicagoland area since 1946, and Norshore Cab has been serving the north suburbs and Rogers Park area since 1927.Covid-19 left the already struggling taxi industry with a considerable number of issues to contend with. Like many others, Taxi With Us companies faced difficulties trying to bring drivers back to their vehicles, and operating costs continued to skyrocket. They were looking for ways to increase their fleet vehicle usage and reduce operating costs.By utilizing Curb’s combination of Way2Cloud technology and Call Center operations, Taxi With Us companies were able to increase the number of cars on the road by providing significant trip volume to drivers and a competitive advantage in the always-competitive Chicago taxi market.

Curb’s Call Center operations were able to quickly scale up to accommodate the increased call volume, reducing the need for on-call employees at the Taxi With Us physical locations.Cur's 24/7/365 coverage with Chicago region-trained dispatch personnel significantly reduced Taxi with Us's staffing from their 7-person 1st and 2nd shifts, as well as their 3-person 3rd shifts - while simultaneously improving answer times and call completion rates.

As of Tuesday, September 28, 2022