Frequently Asked Questions

Please email Driver_Support@gocurb.com they will refer you to one of our fleet partners to sign up through them.

For help with inquiries related to the below driver payment support subjects please email driverpayment@gocurb.com:
- How to update driver banking information
- How to update driver email info
- How to view driver statements
- Driver missing payment
- No Show payments
- Missing tolls

For help with inquiries related to the below driver app support subjects please email Driver_Support@gocurb.com:
- Driver app and technical support
- Driver feedback
- Driver customer issues

Curb offers driver assistance 24/7, simply email driver_support@gocurb.com or call 929-259-8822.

If you are supported by one of our fleet partners, you make reach out to them directly to help resolve your issues.

In New York, drivers can walk into the Curb offices during our hours of operation:
Monday-Friday, 9am-5pm
11-11 34th Ave, FL 2
Long Island City, NY 11106

If you are supported by one of our fleet partners, you may reach out to them directly to help resolve any of your support inquiries.

After calling 911 to report the accident, please file an accident report with the Curb support and provide information on where the accident happened, the ride number, whether anyone was hurt during this accident, and if an ambulance or police came to the scene.

To file an accident report, call 929-259-8822 or email Driver_Support@gocurb.com

If a passenger leaves items behind, please take a picture and email it Driver_Support@gocurb.com so that we may contact the rider to coordinate a return.

In New York and Boston, drivers are required to contact us by phone to arrange the return of a customer’s personal items. Any lost and found items that cannot be returned to the client should be brought to the nearest police station.

Curb does not pay for or cover any cleaning fees for drivers.

Drivers MUST be at the exact pick-up location before or at the pick-up time. Rider’s that do not show up within 5 minutes after pick-up time will incur a $5 No-Show fee.

Curb does offer cancellation fees if the customer cancels before a driver’s arrival. In order to receive a No-Show payment, drivers MUST call our call center to authorize a No-Show payment, in addition to pressing the No-Show button in the Curb Driver App.

Tolls will be calculated automatically based on E-ZPass rates when a driver enters a toll zone. Drivers don’t need to add tolls manually through the Curb Driver App.

E-hail fares on the Curb Driver App are calculated based on the trip travel distance and time, please note that fares may vary depending on the traffic conditions.

Tips are included in the Curb Driver App fares, many customers will offer you additional tips if you provide them good service, it’s ok to accept the additional tip but you should never ask the customer for any additional tips.

The ride total seen on the Curb Driver App includes both the Curb and fleet commissions.

If a rider requests a stop or change to the drop-off destination, the driver must call the Curb customer service team at 929-259-8822 to authorize the stop or the destination change. Unauthorized stops will not get paid and a change in the dropoff destination may result in no payment for the ride.

Depends on the city.

Please refer to the city you want to on-board. If you have any questions about on-boarding as a driver, please contact driver_support@gocurb.com

Using your Curb Driver App, please enter your email address and select ‘Forgot Password’. You will receive an email with instructions on how to set a new password.

There are a couple of reasons you might not be able to Go Online, please check the following:

- Make sure your car and vehicle information is updated
- Check that you are not suspended with DMV or local regulators
- Make sure your app is updated to the newest version
- Make sure your GPS setting is enabled on your phone

If you are still unable to Go Online, please email Driver_Support@gocurb.com

If you can’t see a ride in your trip history in the Curb Driver App, please email driverpayment@gocurb.com.

We recommend you delete Curb Driver App, reinstall it, and log back in. If you still have a problem, please make sure GPS is enabled and email driver_support@gocurb.com.

Curb offers pre-assigned routes in some markets please call dispatch at 929-259-8822 for more info.

Ride offers are sent to the 3 closest drivers to pick up location, the first driver to accept the ride will be rewarded with the trip.

Drivers are paid through direct deposit twice per week, we can also administer daily payments at a nominal fee. If you are under a fleet please contact your fleet manager for payment details.

If you have not received payments through direct deposit, please check that your bank information is set up correctly. You can contact our support team directly by emailing driverpayment@gocurb.com or calling 929-259-8822.

Drivers located in New York City can come to see customer service in our Long Island City office: 11-11 34th Ave, FL 2, Long Island City, NY 11106

Completed ride may go under review for the reasons below:

- If the ride is flagged for an invalid pick-up or drop-off address
- If it’s flagged for a short trip
- Driver picked up a no show but did not call us to resend him the trip
- Driver picked up wrong customer
- The GPS does not match the drop off location.