So we are clear on the terminology we use, “Personal Information” means contact information (i.e., your name, address, email address, and/or telephone number) and any other non-public information that is used or intended to be used to personally identify an individual, and any other non-public information that is associated with that information. “Anonymous Information” means information that is not used or intended to be used to personally identify an individual.
PLEASE NOTE THAT ALL TRANSPORTATION PROVIDERS WITHIN THE RIDECHARGE SERVICES ARE SEPARATE BUSINESSES FROM RIDECHARGE, AND RIDECHARGE DOES NOT CONTROL THE POLICIES OR ACTIONS OF SUCH TRANSPORTATION PROVIDERS.
The Site and Services are not directed to children and children are not eligible to use our Sites or Services. Protecting the privacy of children is very important to us. We do not collect or maintain Personal Information from people we actually know are under 13 years of age, and no part of our Site or Services is designed to attract people under 13 years of age. If we later learn that a user is under 13 years of age, we will take steps to remove that user’s Personal Information from our databases and to prevent the user from utilizing the Site and the Services.
How we gather information about you
In general, the Personal Information we gather enables us to process your Bookings (for Transportation Services) and to provide the Services to you. We collect Personal Information that you submit to us voluntarily when you register with us or when you use the Services.
When you download a RideCharge mobile application, we collect your device type, your wireless carrier, and your individual device ID and we associate this with your Personal Information, though we primarily use this information to support your account and provide you with Services. We will collect location-based information using your GPS functionality from your mobile device as you use the Services. .Most GPS enabled mobile devices can define one’s location to within 50 feet. We collect this information to provide you with the Services.
When you register with RideCharge, we may collect the following types of Personal Information from you or from our contracted service partners to whom you have provided this information:
To help verify your identity, authorize your credit card or address or prevent fraud, we may require you to provide additional Personal Information like your date of birth. We may also obtain information about you from third parties such as your employer (e.g. your corporate IT or travel department), from credit bureaus and identity verification services. To prevent misuse of the Services, we may seek to verify your identity by contacting you via your email, a phone call to your mobile device or an SMS message, for which you will be responsible for any associated carrier or usage charges.
When you send an email or other communication to RideCharge, we may retain those communications in order to process your inquiries, respond to your requests and improve our Services. You can choose not to provide us with certain information, but this may limit the features of the Site or Services you are able to use.
We may also collect the following Personal Information from or about you:
Information Collected by Our Servers. To make our Site and Services more useful to you, our servers (which may be hosted by a third party service provider) collect information from you, including your browser type, operating system, Internet Protocol (“IP”) address (a number that is automatically assigned to your computer when you use the Internet, which may vary from session to session), domain name, and/or a date/time stamp for your visit.
Mobile Services. We may also collect non-personal information from your mobile device if you have downloaded our mobile applications(s) to your mobile device. This information is generally used to help us deliver the most relevant information to you. Examples of information that may be collected and used include your geographic location, how you use our mobile services(s), and information about the type of device you use. This information is sent to us as aggregated information and is not traceable to any individual and cannot be used to identify an individual.
How we use the Personal Information we collect
Our primary purpose in collecting Personal Information is to provide you with the Services. We may use your Personal Information to:
We may also use your Personal Information to create Anonymous Information records by excluding information that makes the information personally identifiable to you.
Our Services are city-specific and can provide helpful information based on where you are. If you tell us where you are (i.e., by allowing your mobile device to send us your location), we may use that information to provide you with location-based information. If you want to deactivate this feature, you can disable location services on your mobile device, please contact your carrier for more information.
You can opt out of receiving certain communications from the Site such as our newsletter by clicking the “Unsubscribe” link at the bottom of each email or emailing us at firstname.lastname@example.org. Please note that even if you unsubscribe or opt-out, we may still send you order, Site and Service related communications (e.g., emails related to your Bookings or comments).
How we use the Anonymous Information we collect
How we share Personal Information with Transportation Providers
As you know, our Services are designed to connect Transportation Providers with you, a seeker of Transportation Services. To process your Bookings and payments we must share some of your Personal Information with the Transportation Provider and the driver that is providing services to you. To complete a Booking, we must provide your name, pickup location (and often destination), time of pickup, and mobile phone number to the Transportation Provider dispatching your ride – similar information that a Transportation Provider would collect from you if you called them directly. We request that Transportation Providers use this information for the purposes of the provision of the Transportation Services only, and not store this information beyond the duration of the individual Transportation Service provided. By placing a Booking, you hereby authorize us to share all Booking-related information with any Transportation Providers designed by you to provide you Transportation Services. This information does not include billing information unless we have your authorization to make such disclosure.
NOTWITHSTANDING THE FOREGOING, WE ONLY DISCLOSE CREDIT CARD NUMBERS AND ADDITIONAL BILLING INFORMATION WITH SPECIFIC CONTRACTED TRANSPORTATION PROVIDERS THAT ARE RESPONSIBLE FOR PROCESSING PAYMENTS AND FOR WHOM WE HAVE YOUR AUTHORIZATION, unless we are required to do so to comply with a subpoena or other governmental or legal process. By agreeing to obtain Transportation Services from such Transportation Provider, you hereby authorize us to share all such billing information with any such Transportation Providers. In such cases, you should contact the Transportation Provider(s) directly for inquiries on how they will manage your billing information
To process a payment for Transportation Services, RideCharge bills your credit card directly with the amount you indicate to us on your mobile device. We transmit payment to the Transportation Provider, along with the booking reference number associated with your trip.
How we share Personal Information with other parties
In addition to the ways we share Personal Information with Transportation Providers, we may share your Personal Information with other third parties in the following manners:
How we share Anonymous Information with other parties
We reserve the right to disclose Anonymous Information publicly without restriction, including to third party vendors who may help us enhance or provide the Site or Services or to third parties.
How you can access or change your personal information
You can review your Personal Information and make any necessary changes, at any time by logging in to your account and changing your preferences in the “My Account” or “Curb Account” tab of the website. You can update your credit card information and your communication preferences within the mobile app.
You may request deletion of your Personal Information by us, but please note that we may be required (by law or otherwise) to keep this information and not delete it (or to keep this information for a certain time, in which case we will comply with your deletion request only after we have fulfilled such requirements). When we delete Personal Information, it will be deleted from the active database, but may remain in our archives and we may also retain Anonymous Information about your use of our Services. Once we disclose some of your Personal Information to third parties, we cannot access that Personal Information any longer and cannot force the deletion or modification of any such information by the parties to whom we have made those disclosures.
Information Disclosed to Third Parties
How you can contact us about privacy questions